Project: Associate Travel Consultant
Job Summary
Project ID : AW1796 Planned Start Date : October 04, 2019
Project Insured : No
Per Hour Amount : $16.00 USD Status : Open
Attached Files : Average Price : $00.00 USD
Category : Business,Accounting and Legal Looking For : Freelancer
Project Type : Hourly Sub Category :
Country : United States
Description:
TravelBank, the award-winning business travel & expense system that everyone loves, is looking for an Associate Travel Consultant to join our growing team. We are backed by industry-leading funds NEA, Accel, and Dreamers VC (family fund for actor Will Smith).

We're disrupting the travel & expense software industry and are working with the top companies and entrepreneurs in the valley. You'll be joining an experienced team that has successfully launched, grew, and exited venture-funded businesses. In 2019, TravelBank was voted one of the Best Places to Work in the Bay Area.

Responsibilities:
You will be working with the Travel Operations Manager. Your primary responsibility is to ensure our most valued customers have a seamless journey and amazing service experience.
This will include: Support Travel Operations team through quick and efficient processing of important agent day to day items. Examples may include but are not limited to;
- Creating Travel itinerary data entry and confirmations
- Creating passive segments and invoices for travel confirmations
- Assisting with air, hotel, travel cancellations
- Creating and maintaining traveler profiles
- Supporting our customers including purchasing premium seats, adding Frequent Flier numbers, etc.
- Providing key support for our Travel Consultant team
- Extreme attention to detail and accuracy of work quality
- A willingness to do what it takes to get the job done; strong sense of ownership and advocacy for customer interests: operate with a sense of urgency, prioritization, and creative problem-solving skills to resolve customer travel support issues
- Work well under pressure and effectively multi-task with a positive, friendly attitude, including complex or lengthy requests
- Strong communication skills (verbal and written)
- Ensures optimum customer service capabilities through the effective use of chat, email, and phone systems; achieves individual and contractual service level goals related to quality and productivity

Requirements/Qualifications:
- Minimum of 2 years of customer service experience
- Minimum 1+ years of data entry experience
- Experience with GDS systems a strong bonus but not required
- Excellent oral and written communication skills (must be able to speak English clearly)
- “Startup mindset”: willing to roll up your sleeve, do what it takes to get a job done well
- Strong organizational and project management skills and the ability to multitask and prioritize in a fast-paced environment (chat, phone, and email)
- Good time management skills and proficient with numbers
- Highly detail-oriented
- A strong team player who would be comfortable working in a cross-functional environment

**This is a contractor position that can be remote work, if need be. This may be full-time or part-time (at least 30 hours per week). Subject to individual performance, there is a strong potential to convert to a full-time employee hire over time.

Compensation:
Salary commensurate with experience. Offer contingent upon successful final reference check.